SHIPPING POLICY

We Ship World Wide and Australia Wide.

Shipping cost and risk is on buyer (freight insurance is highly recommended and is client's responsibility).

International Orders

Outside Australia, we can ship to your door and you are responsible for the payment of all applicable local customs fees, taxes, duties, or tariffs.
You pay the shipping company directly.

ALL international sales require suitable packaging to minimise the risk of damage.
This includes wrapping and packing materials, a reinforced wooden crate and pallet.
This attracts a charge of $150 AUD (PLUS FREIGHT COSTS).
See the video on our international packing.

Australian Orders

Within Australia, we can recommend and organise shipping companies for you.
You pay the shipping company directly.

Alternatively, you can arrange your own freight or pick up from our workshop (there will be a packaging fee of $150 for pallet, bubble wrap and wooden crate, if required).

We also offer $100 delivery to Brisbane / $150 to Gold Coast - Sunshine Coast (within 120 km of postcode 4019).
This can be paid for in the store checkout.

Note: Freight times and costs can vary - depending on the chosen shipping method. We have no control over fees, shipping timeframes, scheduling, customs delays, changes to routes, industrial action, and so on.

Please contact us for a shipping quote.

Phone: 0431973063

Email: sales_xgc@hotmail.com


RETURN & WARRANTY POLICY

We back our new machines with a 3 year NON-TRANSFERABLE warranty on cabinetry and all electronic/mechanical components.
Machines can be returned to our workshop for any warranty repairs.

Return shipping of machine (and insurance) is at the cost of the client.

Due to the size and weight of machines, removable components such as a faulty button, trackball, or joystick can be detached and returned to us under warranty.

  • There is a no return policy on complete machines, due to them being custom built.
  • No return or refund for change of mind. On acceptance of your order and payment of the agreed deposit amount, we order the required parts (and custom artwork) for your machine from our suppliers.
  • No returns for wear and tear or accidental or intentional misuse.
  • During build/repair/upgrade process if a job is cancelled you will be invoiced for the work commenced and materials that have been purchased for the work.
  • We reserve the right to refuse or cancel an order prior to final payment/delivery.

*Returns on faulty PC components only. (Data/free software on PC is not covered)


PAYMENT METHODS

We accept:

  • Credit Card Payment
  • Cash
  • Bank deposit

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