XGC Virtual Pinball FAQ

What's the story with your virtual pinball machines?

This is pretty lengthy, but please take the time to read all the way through and to check out the linked videos and info. It'll give you a good idea of what to expect from our virtual pinball machines and details on our approach, the kit we use in our builds, and our processes. We'd like you to get a handle on not only "what" we do, but "why" we do it.
We believe that the best way to communicate is to be straight-up and transparent...so no marketing BS, and lots of info (maybe even some stuff you hadn't considered). Oh, by the way, most of the linked videos in this monster of a doc and on our product pages (and YouTube channel) show multiple CUSTOMER machines - inside and out - not the "showroom model". Some owners have posted video reviews of their machines on their own channels.
We provide extensive "how to" video and written support docs on all of our machines.
Our aim is to create products that provide our clients with the very best gaming and user experience, and we're always looking for ways to enhance this.
We welcome customer feedback, so if you have further questions or suggestions on features you'd like to see in our range, please drop us a line.

We basically offer three levels:

Our Mega, Premium, or Standard machines allow you to play arcade style games on the backglass monitor when you add the optional 2TB arcade drive.
All virtual pinball machines can be "2 in 1" pinball/arcade hybrids, with arcade titles played on the backglass.
You have the choice of:

  • adding a removable control deck and arcade drive. See the video.
  • adding an arcade drive, and up to four wired or wireless X-Box controllers. See the video.

If you own a VR headset, you can also add the optional VR drive to make your machine a "3 in 1" - Virtual Pinball, Arcade, and Virtual Reality pinball.
Add our lightgun system drive and a couple of Sinden (no sensors) or Gun4IR lightguns (and magnetic sensors)...and yep - a "4 in 1".
You can check out the differences between models in the Quick Comparison Chart.
Also check out our Xtreme MiniPin Machines - almost identical to our full-size machines, only scaled down.

International Purchasers pay no local (Australian) taxes - a 10% discount.

So, let's get to it...
It may surprise you to know that virtual pinball has been around for decades (David's Midnight Magic for the Apple IIe was released in 1982, for example).
Future Pinball was released in 2010, and Visual Pinball way back in 2000. Hardware "toys" such as solenoids, contactors, plungers, lighting, shaker motors, and so on have been in common use for many years in hobbyist and commercial VPin builds. The same applies to the controller boards - such as the open source Pinscape, which we use: http://mjrnet.org/pinscape/expansion-board.html
We're not about crazy claims like being the "world's best", but many clients think our virtual pinballs are world beaters, which we're pleased to hear. That said, all we're focused on is delivering the best possible machines we can build for our clients, at a decent price - so never stop trying to improve our machines.

The difference between our virtual pinball machine models comes down to additional mechanical hardware and controllers, power, and wiring (and a bit of bling). The Standard and Mega models are identical from a system software and computer hardware perspective, but the Mega model adds:

  • 144Hz 4K monitor
  • 10/12 GB 3060 Graphics card
  • 10 x 12V "Truck" solenoids
  • A GENUINE Stern Shaker Motor with hardened safety case
  • Two 8-channel FTDI-based hardware control boards with integrated relays
  • An additional 12V power supply for solenoids/shaker/beacons
  • Custom designed topper with integrated LED Lighting
  • 2 x LED Beacon Lights
  • 2 x power distribution bars
  • And loads of wiring, diodes, and time connecting/mounting all of this gear

Our Mega (and Standard) pinball cabinets offer the option to add the Matrix lighting system and anti-reflection plate.

The options mentioned above are standard inclusions in the Premium model, which adds the following on top of the kit in the Mega models:

  • Ryzen 7 CPU
  • 16 GB DDR4 3200 RAM
  • High quality 650+ or higher wattage PSU
  • A Dayton Bass Shaker driver with discrete amplification (extra amplifier)
  • Enhanced speaker drivers for the backbox
  • A genuine "knocker" solenoid (free game/replays/credits)
  • A 12V gear motor
  • Tilt bob (for physical tilting)
  • Addressable LED Matrix lighting on the sides and back of the playfield, under-cabinet, on speaker grilles, and topper that provide a spectacular lightshow that is driven by in-game events (optional extra for Standard/Mega)
  • 200 Watt 5V Power supply and Teensy-based controller for the LED Matrix lighting system
  • Perspex overlay and channels for the LED Matrix lighting system
  • Anti-reflection plate below the DMD display
  • A custom designed topper with built-in game-controlled LED lighting
  • A custom shooter rod that matches the artwork theme
  • A cup holder
  • Additional, matching decals, keyrings, plates, etc, (if available) on hinges, coin door, and cup holder.

We also offer the optional TITAN upgrade package for our Premium models. This consists of a Ryzen 9, an RTX-4000 series graphics card, and 32 GB RAM.
As far as we know, this is the most powerful VPin rig that is commercially available - and it's seriously crazy overkill, but the heart wants what the heart wants.

So lets talk about our virtual pinball, and pinball-related "extras", and give you a bit of a rundown on what makes our VPin machines worth your consideration - in Standard, Mega, or Premium flavour.... with the optional 2 in 1, lightgun, and/or VR drives, if that's your jam.

The engine room...
First up, a look at the computer bits. We've thoroughly tested every table on our machines with various CPUs and graphic cards and have struck a great balance of price/performance - across our range. It was a tough job, playing all those tables multiple times....but someone had to take one for the team.
Here's our view on this...
Current pinball applications aren't CPU-bound, so putting in a hugely powerful CPU will see little performance gain for you, and serves no significant purpose except for future-proofing, and potentially for VR pinball.
Maybe in a few years time a pinball app may warrant a faster CPU, and if this happens you can simply replace your processor with a beefier model. At that stage, it'll probably cost about $50 to buy a CPU that currently sells for $450-550. The B550-based motherboard supports AMD AM4 CPUs up to the Ryzen 9. Pop the old one out, drop the new one in, attach the fan and fire it up.

The graphics card is a similar story - and to be honest - is where you're most likely to see benefits - both now and in a few years time IF future versions of pinball applications require more graphical "grunt". Just like CPUs, the equivalent of today's $900 graphic cards will cost $200-300 in a few years time...so you can upgrade cheaply then IF you need them and IF Visual Pinball 10.x or VPE (Visual Pinball Engine - using Unity) requires something more powerful.
That said, our Premium machines are well and truly stacked with high-end kit (and you can dial things up to "insane" - with the Titan package....which you won't need to upgrade for many, many years).

The other area where graphics power can be of use is VR pinball (Virtual Reality with a head mounted display), which we've supported on our range of arcade cabinets for a couple of years.
As of mid 2023 there are currently around 500 VR-specific Visual Pinball X tables. Future Pinball has VR support for (almost) all tables through BAM (Better Arcade Mode). Pinball FX2 VR, Zaccaria VR, and Pinball Arcade - available through Steam - also have VR support. Take a look to see what VPX VR is all about.
This current-gen of VR pinball has been around since 2016 or so (and goes way back - Galactic Pinball for the Virtual Boy was released in 1995, for example).
We've also explored augmented reality on our pinball machines (head tracking hardware mounted in the backglass - using a Kinect) that follows your movements and adjusts the view - no VR headset required. VPX 10.7.1 also supports anaglyph 3D (wearing glasses with different coloured lenses) out of the box.
As cool as this is....some home truths....
Neither full-on VR, and certainly not the augmented (or 3D glasses) system, is "perfect" - but the former is at a point where we think it's worthwhile to offer our clients as an option for their pinball and arcade machines (just add your own VR headset).
The augmented head-tracking system - using the Kinect thru BAM - isn't worth pursuing at this stage as it doesn't work particularly well and is graphically glitchy. These performance issues make it less immersive than playing without the head tracking, and it's simply not in the same league as full-on VR with a HMD. If this changes in future, we'll certainly revisit it. The 3D glasses option is a bit of fun to check out, so we include a pair of 3D glasses and a button to switch between 3D/standard view in-game on all of our machines.

We offer an optional VR Pinball system for ALL of our virtual pinball machines.
The VR pinball menu system and VR tables run on a separate Windows drive due to a few technical aspects and because not everyone has a VR headset or is interested in VR pinball. You can boot to this drive or the core pinball system.
Our VR pinball system works with the Oculus/Meta Rift-S or Quest 2/3 headset by default, but other headsets supported by SteamVR will generally work. You WILL need to do some setup to get things going, and you WILL need to adjust settings such as room size/boundaries to your taste and requirements - regardless of which headset you're using. A Steam account is required (for Steam VR), and you'll also (probably) need to register with your headset manufacturer's site.
Set up of Oculus/Meta and other headsets and navigating VR worlds is generally pretty straightforward these days, but VR can, sometimes, be a bit temperamental and "geeky" for less technically-oriented users. We can do the initial account setup on your behalf if requested....but you'll need to set up your environment, adjust things to taste, for your eyes, etc. So...if you have or are thinking about getting a VR headset and would like to dive into some VR pinball on your XGC pinball (or arcade) machine, just let us know.
If you're only interested in VR pinball (and shooters, racers, and other VR gaming) or don't have the space or budget for a full-sized VPin, check out our XTREME PINSIM VR.
Back on track....
In short, the computer hardware we use in ALL of our machines - regardless of level - is thoroughly tested, optimized to take full advantage of the dedicated graphic processing capabilities of the video card hardware and the 4K display, and is tweaked to perform without glitches, micro-stutter etc. on the playfield.
If you would like us to install a souped-up CPU or graphics card in your pinball cabinet, that's absolutely no problem - it's your custom machine!

A clear vision...
Our Standard pinball machines feature a 4K 60 Hz monitor (4msec, 4000:1 contrast ratio).
The Mega or Premium features a 4K monitor that runs at 144Hz.
LED-lit LCD screens are the best choice at present, rather than OLED. This comes down to three things: cost, power consumption, and image retention or "burn-in". Given that pinball playfields are mostly static images, there's a risk of damage to an OLED panel which doesn't happen with LCDs.
We use 43 inch monitors in our full-size cabs because they match the width of original Bally/Williams widebody units. Bigger monitors - around the 49-50 inch mark - make the machine too wide, and hand/wrist/arm position feels less comfortable to play.

We DO NOT use TVs or low-rent monitors for the playfield.
The reason is that most TV or low-cost monitor options have a low contrast ratio (1400:1 or lower) and get "washed out" (a milky, grey haze) when viewed on an angle, and are inconsistent when it comes to table lights/flashers and colour reproduction.
The monitors we have chosen for the playfield offer significantly lower latency (1-4 msec) than TVs or "commercial" panels (the ones you see in dentist/doctor waiting rooms and storefronts - which have around a 10-12 msec latency, or higher), so flipper lag is all but eliminated on ALL of our machines.
We've made a choice to use the best technology for the job for all screens, rather than simply dropping in a cheap TV or "commercial" panel that are technically inferior options when compared with the monitors used in our builds.
Sure, the monitors we use cost a fair bit more (several hundred to over a thousand bucks, in some cases), but compromising on any screen - particularly the playfield - in a VPin undermines the entire machine!
The screens and graphic card are at the very heart of the experience (it is called "visual" pinball, after all), so choosing unsuitable components for this mission-critical job is 100% THE wrong place to economise.
Our philosophy is focused on performance and the best gaming experience for our clients, not maxing out margins.
We build to a standard - that is all about the GAMING - end of story!

On a related note, using software filters in VPin applications actually makes the image "blurry" on a 4K playfield. Filters soften the image, so this type of software processing is mostly disabled on our machines, resulting in responsive performance and superior picture quality. Other display-related features like HDR and 10-Bit colour are not leveraged as they can cause issues with pinball applications. When such technologies are fully supported by pinball apps, your playfield will be ready to go - regardless of which screen your machine is equipped with!

Our approach that always favours function over fashion extends to the technology used in our two backbox screens.
The backbox in ALL of our full-size virtual pinball machines contains a 32 inch Full HD IPS backglass monitor, and a separate 22 inch Full HD IPS monitor that hosts the colour DMD and other video display elements. These monitors were specifically chosen as they offer great colour matching (tint/tone/temperature) with each other and with the playfield monitors we use.
We ONLY use IPS monitors in the backbox because they don't get "washed out" when players of different heights use the machine, or when your mates are looking on from the side while you're racking up the points.
Backglass screens run at a 60 Hertz refresh rate.

There's continuous development in the virtual pinball community - not only the creation of tables and backglasses, but also PupPacks, PupDMD, PinEvent, and other technologies and media from an amazing group of dedicated and generous artists, programmers, and creators.
Put very simply, in-game "events", such as hitting a target or losing a ball, can be linked to a short video, or a countdown timer, some amazing lighting effects, or feedback effects, etc. that are displayed on the "topper" and/or backglass screens and heard and felt through the system.

The use of a single "Stern style" 16:9 display - in place of a DMD - on real pinball machines is a relatively recent development. This has filtered into the VPin community, with many users replicating this feature of real-world machines - and opting for a single display for scores and/or video - positioned below the backglass display.
It has become the favoured "default", and new tables are being authored to take advantage of it, with many older tables being modified to also look great on this larger display area....so it's the future path that the Vpin community has taken.
From March 2022, we discontinued the split topper/score display on the smaller backbox monitor as the overwhelming majority of clients want the 16:9 Stern-style DMD display. You can choose to add a separate video topper screen on top of the backbox if you wish - but be aware that you have to take your eyes a long way off the playfield to see it....a sure way to lose the ball.

We keep the backglass and playfield surrounds basic black because our machines are capable of running thousands of different tables with unique artwork and playfields. This ensures a consistency and clarity that is lost with themed artwork on the backglass surrounds or blades (the "walls" of the cabinet between the playfield and glass). This sort of eye candy looks fine when the machine is off, or if you're playing a table that matches the theme - but all bets are off when you're playing something else - and the whole point of virtual pinball is the CHOICE of thousands of tables.
After all, who wants to look at bright yellow Simpsons artwork around the backglass, DMD, and blades when you're having a crack on Elvira, AC/DC, Batman, or another table?
Oh...and if you have a Premium machine, kitted out with matrix lighting (or have added it to your Mega or Standard machine), you'll be eyeballing the light show, not blade art!

Sound and feel...
Our pinball machines come with a kicking 4.1 sound system which is loud, clear, and has plenty of bass. You can plug headphones in and can directly set levels at the front of the machine for some late night pinny action. While the 4.1 sound system can handle all audio: music, dialog, and mechanical sounds - all of our machines also include the tactile feedback system - sometimes known as Surround Sound Feedback (SSF) - which lets you hear and feel the mechanical elements of the table.
These combined audio systems work left to right and front to back...so you can hear and feel the ball rolling down the playfield, ramp drops, etc. (neither of which can be done with solenoids), you can hear and feel the flippers and other elements close to you, and can hear and feel the bumpers at the top of the playfield...with a 3D sense of "space" and position.
When you combine the tactile feedback system (for mechanical table sounds and vibrations) with the 4.1 backbox audio system (game dialog/music/sound effects), your machine provides you with independent level control via two hidden buttons and audio level knobs at the front of the table - the latter conveniently accessible inside the coin door (safely away from the kids). There's no need to reach for a keyboard to set levels for the menu and each table - you can balance the mechanical sounds (and vibrations) with the table music/dialog etc. - and can run the machine near silently at night while the kids are in bed. Your custom audio settings are automatically memorized, so they'll be as you left them when you next play the table. Check out the video on sound controls.
Version 1.4 of our system (now 2.0), introduced in May '21, took this further with a range of software controls in the Equalizer APO, ThumpSSF and Peace utilities which allow you to customise the tone and spatial qualities of both the 4.1 and tactile speakers in the system - globally or per-table (VPX).
Oh...and speaking of sound, we've long supported the AltSound option which provides alternative soundtracks for dozens of tables. These often use PinSound remixes, and sound fantastic.

You can take it to another level of "feel" by going for a Mega (or Premium) model which comes with:

  • 10 x solenoids: No point in only doing solenoids for the flippers and slingshots in a full-sized cab, as it just doesn't sound or feel "right" when you don't get the same "hit" from bumpers and other elements in the middle and upper playfield.
    We use 8 solenoids in our Xtreme MiniPin Premium machines (space limitations), along with the 4 SSF speakers (and bass shaker speaker). In the Standard MiniPin model we use 4 tactile speakers on their own.
    We use solenoids rather than contactors because they sound "chunkier", but most importantly - because they trigger faster. The synchronicity between the on-screen flipper, mechanical solenoid "clunk" and the SSF speaker sounds needs to be bang on.
  • A GENUINE Stern Shaker Motor. The shaker is used in hundreds of tables and is HIGHLY recommended by the crew at Xtreme Gaming Cabinets - we love it! We ONLY use the genuine Stern part (and factory-supplied hardened safety case, not a cheap plastic lunchbox from the local department store) because the low-priced "backyard" shaker motors rattle and grind, even at low speeds, making noise but providing little actual movement/vibration (or they do nothing you can hear or feel) - whereas the Stern just "shakes" (and boy, does it shake!) without sounding like a two-bob watch. Sure, it costs a lot more, but it is totally worth the extra spend. Like our 4.1 and tactile feedback system, we've included convenient controls at the front of the machine (inside the coin door) so you can set the shaker motor speed/level...or you can turn it (and the solenoids, gear motor, knocker) off completely for some late night play. Control of the shaker motor speed/intensity is critically important as it can be overwhelming, and can affect the tilt/nudge function and ball trajectory, so you may need to tweak this occasionally in different tables.
  • The full-size Premium machine also includes a 12V gear motor (a windshield wiper motor, actually) which replicates the sound of mechanisms that drive playfield toys such as the Jurassic Park T-Rex. This sound/feel is also provided by the SSF speakers (and by the shaker motor in some tables).
  • Also in the Premium is a "knocker" solenoid mounted in the backbox. This distinctive sound is heard when you get a free game, extra ball, or when inserting credits on some tables).
  • We also offer the optional blower fan accessory, mounted at the top of the backbox. It's supported by around 40-50 VPX tables (only two original machines actually had a fan), but is easy to add and relatively inexpensive (a few hundred bucks). See the video.

The other feature that really adds to the pinball experience is the digital/analog nudge/plunger/tilt unit (included on all models). Give your machine a bump to the left, right, or forward to save your ball or to rack up points - just don't be too heavy-handed or you'll see the dreaded "tilt" light or display.
This is taken further in our Premium models with a physical Bally/Williams tilt bob mechanism installed, which works exactly as it does in a real machine.
The beautifully smooth analog plunger is only used in tables that actually had a mechanical plunger and works like the shooter rods you'd find on a real pinball machine. For games that featured a fire (or launch) button...all of our machines include one as standard (note that the Magna Save and/or flipper buttons are used to load/launch or fire in a few tables as this is how the original machine works).
We choose to use an analog plunger (a linear potentiometer) in our machines because they are straightforward mechanisms that are durable and inherently reliable. Optical plunger mechanisms can "auto calibrate", which is cool - but they are more prone to failure and are susceptible to being knocked out of alignment, particularly if you're a more "physical" player. Sometimes the simplest solution is the best!
Oh, by the way, we 3-D print our plunger slider housings. See the video.

The big box...and the little details...
We'd like to touch on our cabinets, artwork, and other elements that make a difference to your gaming and ownership experience. We've worked through many different use cases and scenarios that you may not have considered, and build industrial-strength machines that are designed to be easy and safe to use, and to stand the test of time.

  • All of our FULL-SIZE widebody (and MiniPin) machines are made of locally manufactured and sourced matt-black laminated MDF board (or you can choose laminated plywood, as an option, for a small fee). Every panel we use is precision-cut in-house with computer-controlled machinery. This minimises waste, has a lower environmental footprint, and ensures a perfect fit for every (glued and screwed) component. Bottom line, this makes your machine look great - inside and out - but more importantly, makes your cabinet incredibly strong and durable.
  • Our decals (artwork) have a durable vinyl coating and are applied flawlessly to our precision-cut laminated panels. This ensures that there's no bubbling, lifting, or unsightly paintbrush marks showing through the skin on your machine - even under the brightest light.
    Speaking of decals - if you're a fan of a particular theme and want artwork that isn't shown in the store - just ask. We (or our supply partners) might have it on file, but if not, we can create custom artwork for your machine...or you can commission your own graphic artist...or create your own if you're handy with PhotoShop. Please let us know what you have in mind. We print our decals in-house.
  • Our machines have extensive, CNC precision-cut ventilation slots in the main cabinet body and the backbox - along with intake/exhaust fans - minimising the risk of components overheating and aimed at providing you with years of trouble-free use; screens, multiple power supplies, computer and control components, amplifiers, solenoids, shaker motor, matrix lighting, etc. all generate heat.
  • A lockable, hinged access door at the rear of the cabinet allows for easy component upgrades or additions (VR headset or another hard drive, such as our VR pinball system, for example) and periodic maintenance (cleaning). The rear of the backbox also has a lockable panel - allowing quick access to cords that may have been dislodged during transit (and also for occasional cleaning).
  • The lockable FULL-SIZE coin door (on our Premium cabinets, standard coin door on other models) provides maintenance and control access for sound, lighting, and feedback components that are mounted at the front of your machine. This is not only convenient, but hidden controls prevent young children (or a thigh/hip bump) from accidentally disabling or changing the settings of these components, which would almost certainly happen if we mounted "tempting" buttons, switches, knobs, or an LED control panel on the outside of the cabinet. Cosmetically, LED panels and loads of buttons don't look great/like a real pinball cab, either.
  • The angled playfield is protected with laminated safety glass that can be easily slid out to access the playfield for cleaning or maintenance. We drop the rear of the playfield screen slightly (to accommodate matrix lighting and) because it provides some breathing space below the glass. 4K screens run hot!
  • You can choose the optional anti-reflection plate which minimises the mirroring of the DMD screen on the playfield glass. This is mounted just below the DMD, and is a simple solution for people who find the reflected score display distracting. Let us know if you'd like it on your build (supplied by default on Premium machines).
  • We use a tinted perspex overlay on the lighting matrix at the rear of the playfield and tinted covers/channels for the addressable LED strips on the sides (if matrix lighting is fitted). This reduces the "halo effect" and "flaring" of the lights, while still providing a spectacular show. You can turn the matrix lighting off completely with a switch inside the coin door if a family member or guest is adversely affected by flashing lights. Some of our owners like to turn off Matrix lighting when playing EM tables, for that "old-school" vibe. We don't mind playing with it on when enjoying vintage recreations because it makes them feel a bit more modern. Either way - you have the choice, so go with what works for you!
  • Under-cab lighting is recessed, protecting it from crushing during assembly or from damage due to an accidental bump.
  • We use locally manufactured, powder-coated metalwork (available in several colours) for our hinges, legs, brackets, front ("lockdown") bars with rounded corners that don't dig into your palms, backglass plates, side rails, trims, and so on - for a flawless and durable finish. This not only provides work for other Aussie small businesses, but it guarantees supply which is the principal reason for going with locally made parts. We feel it is extremely unprofessional and not a valid excuse for holding up client builds due to delayed shipments from parts wholesalers.
    Another reason is that we've ordered supposedly "genuine" Bally/Williams pinball legs. lockdown bars, rails, etc. from several deceptive sellers who try to pass off low quality fakes as "original" pinball parts.
    Our laser-cut pinball legs, for example, are made from 4 mm steel. They are thicker and stronger than ANY "genuine" pinball legs (2.5 mm steel) and are not ribbed, as this isn't required for strength like it is with thinner steel. Our legs are slightly less "splayed" than Bally/Williams legs. Each leg is mated with a precision-threaded backing plate and matching bolts that simply can't work their way loose over time. We think they look great and they're undeniably far stronger and more stable than any other legs on the market. The backglass screen surround is a black powder-coated 2 mm steel plate which looks great and adds strength to the backbox, while reducing weight. So...local jobs, immediate supply, and superior precision-made and flawlessly finished metal parts that will stand the test of time - it's a no brainer, really.
  • We only use gold-leaf buttons for the flippers and lockdown-bar fire button. These don’t contain the micro-switch found in “standard” arcade buttons, and offer a ZERO DELAY response. You can choose to have illuminated or non-lit buttons.
  • All of our machines include Magna Save buttons that are used for functions in a number of emulated tables. As an example, the gear shifters in "The Getaway: High Speed 2". These buttons are also used for rapid navigation in menu systems (standard, VR, and arcade, if added) and have secondary functions for audio control - in the Popper menu and in-game. Dedicated Magna buttons are an essential component on a VPin because they provide alternative controls for a number of tables/machines that had very specific hardware - gun triggers, paddle controls, crane or direction controls, ball lifters, etc. From a cost and practicality perspective, it wouldn't be possible to source/install all of the original components/controllers - so we use Magna Save buttons. Without them, these games are either functionally limited or are quite literally "unplayable". Magna functionality thru "Shift" key use forces at least one hand away from the flippers - a surefire way to lose the ball, which is why we include dedicated buttons.
  • We provide dedicated, hidden volume control buttons on all VPin models. We also place controls for sound, lighting, and feedback toys (as applicable to your build) at the front of the machine - safely inside the coin door, away from curious little fingers. We design our machines with all family members in mind. There is NO NEED to reach for a keyboard or mouse to control sound or feedback/lighting hardware elements.
    The only time you'll need a keyboard or mouse is when you want to access/make significant changes to your custom pinball system on the E: Drive, if this is your jam.....or to boot the VR pinball or arcade system drive (if added). Mouse behaviour is also automatically emulated by a wired/wireless X-Box controller, when connected to your machine.
  • Simple menu tasks like adding or removing favourites, recording playfield, DMD and backglass videos, etc. can be done directly on any of our machines with no need for a keyboard.
  • At least one USB port is available at the front/side of your machine. It can be used for a keyboard, mouse, thumb drive, wi-fi dongle, USB hub, etc. or an X-Box controller if you'd like to play a vertical arcade game on the playfield (or backglass if you've added the arcade drive).
  • Supplied by default on our Mega and Premium machines, if you would like us to create a custom, illuminated perspex topper to sit on the backbox of your Standard machine, let us know what you have in mind.
  • If you want to add your own figurine...say a plastic/ceramic zombie that some of our clients have added to their Walking Dead cabinets, for example....and would like some built-in lighting for it - just ask, and we'll be happy to install it so you can add your model when you receive your machine, with the lighting ready to go.
  • All of our machines use discrete AUTO-SWITCHING power supplies - that work for multiple international voltages - for the PC, sound, lighting, screens, and mechanical toys. We use multiple power supplies because it reduces electronic "noise", which can be heard through speakers and can show up as visual glitches on displays, or can cause problems with PC components. More importantly, this provides better protection for each subsystem in the event of a power surge. If this unlucky event happens, it's much better to lose one subsystem/power supply (or just a fuse), rather than the whole machine. This is also why we use discrete controllers, relays, etc. - and DO NOT use a non-user-serviceable "all-in-one" controller board. If that was zapped by a lightning strike or power surge, you'd lose the whole machine. Our modular approach makes parts user-replaceable, should something unfortunate happen.
  • All machines shipped internationally come with a suitable adaptor plug for local sockets.
  • All electrical components comply with the safety standards outlined in AS/NZS 3820 and the RCM, detailed in AS/NZS 4417.2.
  • It's a small thing, but we're as particular about the "details" inside the cabinet as we are about the outside. We use heavier gauge wire (which has suitable current carrying capacity, unlike the 2.2 amps of a single strand of a CAT5 cable, for example) and spade/screw terminals for most components, we use cable ties and clamps (and hot glue or solder) to keep things neat and to ensure that components and connections don't come loose during transit or use, we use rubber washers/spacers/mounts/silicone for fans and other components.
    This approach and attention to detail makes EVERY machine we manufacture durable, and easier to use, maintain, diagnose, service, and update.

Take a look inside one of our client's Mega machine (in fact, feel free to look inside multiple client machines - not just the "demo model" - on our YouTube channel to see the consistency of each and every build).

The software...
Our pinball systems run on a genuine, fully-licensed and activated copy of Windows 10 64-bit. We don't run non-genuine, illegal "hack" or "lite" versions because they strip out core dependencies that are required for complex pinball systems. To be honest, once you've added back the files, drivers and software components needed to run the machine flawlessly, the disk space savings are inconsequential when comparing a "lite" and "full" Windows install.
We use utilities and scripting to disable a number of unnecessary Windows features and background services (notably anti-virus and auto-updates), in order to enhance performance and stability. Direct comparisons with "lite" Windows installs show no discernible speed, frame rate, or load time differences on high-end hardware, such as that used in our pinball systems, despite the outrageous "lite Windows is 20-30% faster" claims by self-appointed internet pundits.
Our entire pinball system (and Windows itself) runs from a solid-state drive on high-end hardware. It's quick to boot, navigate, and load...as you can clearly see in our many YouTube videos...on customer machines - not a souped-up demo model!

The same pinball system is used on all models: Standard, Mega, Premium, and MiniPins.
The licensing and software configuration is customized for use only on our machines, and is unique for EACH unit as we offer several backbox and playfield display options (topper monitor, 60/120/144 Hz playfield) and variable hardware inclusions (solenoids, shaker, beacons, matrix, controllers, etc). Not even we can simply take a drive from one of our machines and plug it into the next without re-configuring it specifically for the new cabinet.

We presently use the excellent, publicly available PinUp Popper front-end by Nailbuster because it is fast, scalable, stable, provides a number of cool "under-the-hood" features, and looks great.
Our machines provide enormous flexibility and choice by supporting the incredible open source Visual Pinball X and Future Pinball out of the box, and Pinball FX. Zaccaria, Pinball Wicked, Pinball Arcade, and others are also available for purchase online.

We've spent hundreds of hours configuring our systems - and we'll spend hundreds more as we are always improving and refining things, adding new titles, new tech features, and media.
We take our time to thoroughly test things on our systems to make sure YOU don't have to.
As every aspect of our systems - hardware and software - is put together in-house, the level of integration is unparalleled.
To make your experience smoother, we've created a number of playlists (categories) and have set up alphabetical navigation on our pinball systems due to the huge library of supported tables created by community authors.
As you add your own tables and artwork over time - if this is something you'd like to do - the menu system (on the E: Drive partition) will more than accommodate your changes....with the "safety net" of our unbreakable Popper system on the C: Drive.

To clear up some misconceptions and misinformation - or outright lies - floating around online about "frozen" or "locked" systems, commonly seen on the significantly under-powered, non-upgradeable Chinese-manufactured machines. Even though our Windows/pinball system on the C: Drive partition is indeed protected - making it impervious to accidental or intentional data loss, viruses, malware, Windows updates that "break" the machine and/or stop apps from working, etc., you are NOT "limited" in any way with our pinball machines. Here's why...

  • The drive is divided into three partitions: C, E, and F. Only the C: partition is protected. (The D: Drive allocation is intentionally "set aside" for the optional arcade system used for "2 in 1" machines).
  • An amount of drive space is allocated as a discrete partition (F: Drive) that is NOT protected by the reboot to restore feature. This is used to store "volatile" settings such as high score data and individual table volume settings, along with some scripts. See the "Can I save high scores...?" FAQ.
  • A further E: Drive partition is a non-protected duplicate of the main C: Drive pinball system (tables and menu) that you can freely change, add/remove tables, music, videos, pup packs, change art and playlists, add favourites, etc. - safe in the knowledge that the core pinball system on the C: Drive partition can NOT be broken...so you'll ALWAYS have a working machine!
    This lets you create your own custom menu and system, and is a great way to (safely) learn how different pinball apps and supporting software works. See the "Can I add new titles..?" FAQ.
  • The last factor - overlooked by folks who don't have a full understanding of the underlying technology - is the fact that our machines are computer-based, not SOCs. As with any non-embedded computer, you can add/boot from multiple local or networked hard drives, each with their own operating and gaming systems. You could install Linux, Windows or another OS on one or more separate drives (or partitions). Our VR pinball system, in fact, runs from a separate physical drive that has its own OS. You can choose to boot to this drive or the main drive when you turn on your machine.
    There are really no restrictions to this, and suggesting there are limitations or that you are "stuck" with the machine you received on day one with no chance of upgrading is a totally baseless claim from individuals who clearly do not understand computer fundamentals.

As a note on Windows updates (disabled by default on our machines): the majority of these are "security fixes". Some are so "secure" that they disable hardware and/or software that previously worked on your machine.
As our C: Drive (when "frozen") is impervious to viruses, keyloggers, trackers, etc., there's no actual NEED to install the latest security patch...because it's impossible for the C: Drive partition on your machine to be infected.

Our approach makes our machines both bulletproof AND customizable!
We have built arcade machines for several years and this experience has taught us (and continues to teach us) many lessons, but the main one is that
ALL clients want a machine that "just works"
If you're someone who simply wants to turn on your machine and play pinball with NO complicated configuration, NO downtime, NO wasted hours on helplines, NO waiting for days for technical support - we've got you covered.
We make our "plug-n-play" machines safe and easy to use for all ages, with important controls hidden inside the coin door - and the amazing reboot to restore function. If the kids somehow manage to mess something up ten minutes before you're hosting a "tournament" night with some mates, simply turn your machine off and on again....and it will work!

We understand that a small percentage of owners want to get "under-the-hood" to make changes....so to cater for everyone we decided to provide the best of both worlds with a partially protected system....and a free-for-all "playground".
If you're a tinkerer, you can do as you wish with the E: Drive (an unlocked clone of the pinball side of things), and if you really mess things up, you have the safety net of the protected C: Drive....both as a system to play, but also to use as a starting point for version 2.0 of your customized E: Drive system....or you're free to add another drive and build your own system from scratch.
If you're not a "tech-y" type, but like to keep up to date, we offer a drive update service (a new physical drive) that our clients have the option to purchase every year or two. This incorporates all new updates/features we've added to our systems over this period - fully tested - so you don't need to be the guinea pig!

Software support for hardware "toys"
Our Mega & Premium models are set up with the DOF (Direct Output Framework) software ready to run - with support for the 10x solenoids, beacons, shaker motor, and matrix/addressable lighting, if you've added it (or gone for a Premium which also adds a gear motor & knocker).
DOF translates actions in-game - hitting bumpers, flippers, dropping targets, ramp shots, etc. into "events" that are sent to a mapped device - a light, a solenoid, shaker motor etc. which is activated during gameplay. DOF-controlled lighting is also supported in the menu system.
Even if you go for one of our Standard machines, you can have us add the mechanical (and lighting) "toys" later on and your newly-added hardware will work straight off the bat.

In the case of the Matrix/addressable LEDs - each individual LED (of the hundreds on our Premium machines) can be independently accessed, and lit in any colour, turned on/off, or set to a different brightness level....triggered by stuff that's happening in the game (or menu). This allows for shapes, patterns, words, sequenced runs that correspond with in-game action; hitting bumpers, targets, ramp shots, bonuses, multipliers, etc., etc.
DOF-controlled lighting is a million miles away from simple, non-game-controlled "Xmas tree" style LED lighting that runs through a pre-set pattern of colours, blinks on or off, or stays on a set colour....or cheap LED "sensor" strips that flash in time with a musical beat or other sounds....or ultra low-tech, basic methods like triggering single colour LEDs by pressing the flipper buttons (i.e. a momentary light switch).
There's simply no comparison between these low-rent options and a full-on DOF/game-controlled lightshow.

Just on Addressable LED Matrix lighting (included by default on our Premium models - optional on Standard/Mega models): on blades and at the end of the playfield, undercab, topper & speaker grilles. It certainly looks impressive, and definitely adds the "wow factor" and excitement to gameplay. On the flipside, matrix lighting can be distracting, irritating, or actually dangerous for SOME people due to a medical condition.
We need to make it clear that this form of lighting may be unusable for someone who is adversely affected by flashing lights (epilepsy, nausea, headaches, etc.). This is an optional "extra"....and should NOT be considered for anyone who suffers adverse affects due to a medical condition.
Note: You can turn all matrix lighting OFF with a single switch at the front of the cabinet (inside the coin door), if required.
Check out the addressable LED Matrix Lighting in action on one of our machines.

As a note on mechanical toy support...
Many tables you can download and add to your E: Drive are "ready to wear" for specific toy support, or require a small code or app tweak to get up and running (often a simple activation within the table script or app settings). Many tables, however, will require significant script editing or other changes to take full advantage of the specific hardware (notably matrix lighting) that is installed in the machine. As mentioned, the software side of things is often relatively easy to get up and running but it is not always a simple "plug and play" thing when dealing with multiple VPin applications. If you limit toy support to a single app, such as Visual Pinball X, with DOF support built-in for most tables then it's pretty straightforward - even if you're not much of a "tech guy" or "tech gal".

Our systems also provide DOFLinx and PinEvent support for a number of Future Pinball and Pinball FX tables (if installed), enabling some, or all, of the following: solenoids, shaker motor, beacons, nudging, SSF, PupPacks, PupDMD, and matrix lighting - to be triggered by in-game events, much like Visual Pinball X. This brings a whole new level of excitement and engagement to these tables, not to mention a bunch of gaming options that simply don't exist in VPX.
All "add-on" or ancillary technologies such as AltSound, AltColor, B2S, PinUp Player, UltraDMD, FlexDMD, PupDMD, PinemHi, FastFlips, BAM, Freezy, and Physics Mods (FP and VP), etc. are - of course - supported. PinUp Player, for example, triggers video and audio, or dialogs ("shoot again", "multi ball", "ball lost" etc.) on either (or both) the backglass and "topper" screens in response to what's happening in-game.

What about other pinball hardware?
There are many other "toys" you can add to a virtual pinball machine to make it more like the real deal...but we fundamentally disagree with this entire way of looking at things on a couple of levels....

When it comes down to it - virtual pinball is all about having the CHOICE of thousands of different Electro-Mechanical (EM), Solid-State (SS), and original, imagined tables (virtual pinball machines that have no real-world equivalent).
It is not about trying to exactly replicate real pinball machines....which is an unrealistic goal.
Virtual pinball is not real pinball.
It can most definitely get (amazingly!) close, but it's a different animal.
This is why our focus is crystal clear: a great, reliable, and trouble-free GAMING experience - at a reasonable price - for our clients.

The second factor is that the money spent on adding extras like bells/chimes isn't in-line with the actual cost of installing them because it doesn't really "add" to the overall experience. Realistically, once you've got solenoids, a shaker motor, tactile feedback, and a bit of lighting "glamour" in the form of beacons, under-cab and/or matrix lighting, and an illuminated backbox topper/speaker grilles...there's not much need to go further - in our opinion.

Below, we've listed some possibilities that could potentially be added to any virtual pinball machine and outline the reasons why we're not particularly keen on offering them as options.....at this stage....
That said, if you DO want us to implement some of this stuff in your build, let us know. It's simple enough for us to add and the technology, which has been around for several years in hobbyist and commercial builds, is well established and robust.

  • Chimes/Bells: You would typically add 3: high, mid, and low frequency chimes/bells - rather than use the sampled sounds (i.e. CD or higher quality audio recordings) of tables. The PROBLEM with using physical bells/chimes is that EVERY electro-mechanical (EM) table will sound exactly the same / will be limited to these three mechanical sounds (if configured for DOF). In this respect, it is actually FAR more limited than the use of sampled sounds in the table files. In our experience, the chimes and bells used in real world EM tables can vary quite a lot, sonically - and this is also true of virtual recreations. As clear examples - two tables from Bally...only a few years apart: "2 in 1" (1964) and "4 Queens" (1970) sound totally different because one uses bells and the other uses chimes. Bally bells and chimes sound different to Gottlieb, Williams, Chicago Coin, and other manufacturer machines. So....in our minds, the extra cost to add bells/chimes (about $150) that actually REDUCES the accuracy of emulations and limits every virtual EM machine to the same three sounds just doesn't make sense!
  • Smoke/bubble machines and sirens, etc: We would strongly advise against (and wouldn't install) a smoke/fog/bubble machine because most "affordable" units require an oil-based liquid to produce the smoke/fog (or soap for bubbles). The fog machine heats/vaporizes the oil which is then blown around the room. The problem is that ultra-fine particles of aerosolized, cooled oil settle on things, such as the cabinet, furniture - and critically - on electronics/computer parts inside the machine. This will create a thin film of oil (and "sticky" dust) over time and is likely to cause premature component failure. Same vibe with bubbles and soap/water and electronics - not a good combo.
  • Extra screens on the Apron: Used for rules/flyers etc. are a total waste of money when the machine has a 4K playfield / apron which can easily be read (and this stuff can also be viewed/read fullscreen on the backglass/playfield with a button press), but Apron screens are easy enough to add if you have very deep pockets - as it requires not only the screens but also additional graphics hardware.
  • A hologram generator/mechanism on top of the backbox: Adding a "Hulk" robotic figure, for example, or "Star Wars" holo generator, etc. is definitely cool, but is expensive at this stage. That said, if you want to source a figurine/model and want some lighting for it, we can certainly help with that.

To conclude...
We suggest that you spend a good couple of days playing multiple real pinball machines at a nearby retro gaming parlour. While doing so, pay particular attention to the feel and sound of mechanical noise-making toys and/or the look of lighting options. This will help you to make the decision on what YOU value. With this in mind, what "toys" would you add to make your VPin experience mind-blowing and how much would you be prepared to pay for it?
Is the actual cost of adding the kit worth it?
When considering things...keep in mind the fact that including a "limited" mechanical bell/chime system, for example, will be the same in every virtual EM table - which is certainly NOT the case with various real pinball machines. They all sound, look, feel, and play differently.
The bottom line is that you can easily throw many thousands at a virtual pin, but not every option is worthwhile.
If you're local, call to arrange a play on one of our cabs.
We're sure it'll put a smile on your face.

Do I need to do any sort of setup when I receive my pinball / 2 in 1 pinball machine?

No you don't....although there's some assembly required (and loads of unpacking - see the video below) if you're an overseas or WA customer.
As an unpacking tip, have your drill fully charged. There's lots (and we mean lots!) of (Philips head) screws to remove.
Take your time, and don't try to pry things open with a crowbar as there is a strong risk that you may damage your cabinet.

If you need to assemble your machine, you'll require at least a couple of strong people (ideally 3 or 4).
Don't try this alone!

Our pincabs are very heavy (between 150-170 kg / 330-375 pounds - approx 235 kg / 518 pounds with the crate/pallet!) and we don't want either you or your new toy to be damaged.
Oh, and dimensions of the crate are 150 x 99 x 97 cm / 59 x 39 x 38 inches.
You will need a couple of sawhorses or SOLID, non-swiveling stools (ideally 4) to support the cabinet while attaching the legs.
Don't use stools with castors/wheels.
If you have a jack lift, even better.
You will also require a shifting wrench or appropriately-sized spanner or socket/ratchet to attach the leg bolts and a small Philips head screwdriver for the topper and reflection plate, if included with your build.

Follow these steps (watch the video):

  1. Carefully lift the cabinet onto the sawhorses or stools.
    Make sure you place some of the polystyrene or bubble-wrap on the stools/sawhorses to prevent crushing of the undercab lighting and buttons. This also offers some protection for the artwork if you lose your grip.
    From August 2022, we've modified our cabs to recess the undercab lights, so you can lay it directly on a surface without risk (but having something underneath - like a blanket or some of the packing material - ain't a bad idea).
  2. Position the cabinet protectors and legs so they align with the holes on one REAR corner of your cabinet. One of you may need to lift the corner.
  3. FULLY finger tighten the top and bottom bolts.
  4. Repeat on the other REAR corner.
  5. Use your wrench/spanner/socket to tighten ALL FOUR bolts on both REAR legs. Do NOT over tighten.
  6. Repeat the process on the two FRONT legs.
    As a tip: Fully tighten ALL FOUR bolts on both FRONT legs, and then back-off on the LOWER bolts by a turn or two. This allows a little bit of "give" which can make nudging easier.
  7. SLOWLY AND CAREFULLY lift up the backbox, taking care to GENTLY EASE the cords through.
    We suggest that one person lifts the backbox while the other manages the cords. DO NOT try to force things or pull on cords. If a cord "catches" on something, just gently ease it off the obstruction (usually the edge of a hole).
  8. Fasten the backbox latch on the rear of the machine.
  9. Screw on the anti-reflection plate below the DMD display, if applicable.
  10. Carefully position your topper in the groove, and gently tighten the two holding screws at the back. Take care to avoid damage to the perspex and the integrated lighting, if applicable. If you have a video topper, don't forget to plug in the video cable taped to the top of your backbox.
  11. Open the rear door (you'll need the supplied key) and make sure that the video card is securely seated and that all video/USB cables are fully inserted.
  12. Plug in the power cord, and start things up (a cold beverage or two might also be in order - you and your assistants deserve it).

There's an instruction document attached to your machine.
Give it a read to learn about the key, remote control(s), etc. - as applicable to your build - and follow the steps.

There are video instructions and other Help documents in a folder on the desktop of your machine (or on a supplied USB thumbdrive).
These constitute your owners guide and cover all operational aspects and provide extra info, tips and tricks.
Please watch the videos from start to finish and take the time to read all of the documentation.
We understand that this is probably not something you'll want to do right at the beginning, but try to make the time over the first few days/week.

Have fun!

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

What is the PINSIM VR and VR Pinball all about?

Our XTREME PINSIM VR machines are full-on virtual reality cabinets that are principally designed for playing pinball simulations in a virtual room/world.

  • The XTREME PINSIM VR (and 2 in 1 variant) processing and graphics power, storage space and RAM is designed specifically for visual pinball.
  • It also supports VR racing games, VR shooters, and other VR experiences, along with "2D" games, movies, and apps that you can run on a virtual "screen" in your VR world.
  • Even non-VR games are spectacular when you play them on a cinema sized screen!

Included is a mechanical plunger with nudge/tilt, and the tactile feedback system - also known as Surround Sound Feedback (SSF) - which lets you hear and feel the mechanical elements of the table; the ball rolling down the playfield, ramp drops, flippers, slingshots, coin drops, bumpers, ball loading mechs, gear motors, bells, chimes, etc.

You plug-in a virtual reality headset - either an Oculus Rift-S supplied with the machine - or your own VR headset. Let us know if you already have a headset.

All navigation is done with the buttons on your PINSIM or with VR controllers/an onscreen keyboard on your virtual desktop. You can also use your real-world keyboard/mouse via USB or wirelessly.
There's no need for a screen on the PINSIM cabinet itself because your VR headset IS the screen!
That said, you can plug-in a monitor if you prefer to navigate and/or perform system tasks outside of a VR environment.

For owners of our full-size and MiniPin virtual pinball cabinets, you can also add our VR system to your machine. It works in the same way as our dedicated VR cabinets and takes full advantage of the tactile feedback (SSF) speakers, plunger, and tilt/nudge features of your cabinet.
It's pretty wild walking around and feeling your real-world cabinet while looking at/playing a totally different machine.
Please get in touch if this is something you'd like to add to your XGC VPin.

The VR system drive is NOT protected by our reboot to restore feature as you need to make specific changes for your headset, physical (and virtual) environment, and personal needs, and you also need to enter account details for SteamVR (and the Oculus or other manufacturer sites).
While it's relatively easy to get up and running, you will need some technical knowledge and some computer "skills".
If your computer knowledge is limited to turning on the power button, you'll probably need to assistance of a more technically adept friend or family member.
Once up and running, it's pretty straightforward to navigate and use the system.

It's impossible to describe the experience and videos don't do it justice - in fact, they don't even come remotely close - because you're watching them on a two-dimensional screen. Further to this is a "jerkiness" to the video caused by the video conversion from curved 3D to 2D.
In the VR world(s), gameplay is butter smooth and the sensation of playing a REAL pinball machine is TRULY amazing!
Seriously.....it rocks!

Check out the video of the PINSIM VR menu, worlds, and game play.

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Can I add new tables to my pinball system?

Yes, of course you can.

Our Pinball cabinets ship with our reboot to restore feature enabled. This protects the Windows partition on the C: Drive (and core Pinball menu system) from accidental deletions, viruses, and so on. Simply reboot the machine to restore the C: Drive to factory defaults should the kids manage to mess things up.

A duplicate of the core pinball menu system is found on a second partition (E: Drive).
This is not protected by the reboot to restore feature and you are free to add tables, to add/remove favourites, to add, remove, or change artwork, playlists, and so on - safe in the knowledge that the core pinball system on the main C: Drive partition is unbreakable.

Watch the video to see how you can add tables to your E: Drive.

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Can I save high scores on my pinball system?

Yes, you can.

Our Pinball cabinets ship with our reboot to restore feature enabled. This protects the Windows partition and core pinball system (C: Drive) from accidental deletions, viruses, and so on. Simply reboot the machine to restore it to factory defaults should the kids manage to mess things up.

Even though our system is "locked down", an amount of drive space is allocated as a discrete partition (F: Drive) that is NOT protected by the reboot to restore feature.
This partition is used to store "volatile" settings such as high score data and volume settings. It saves scores/settings for both the protected/unprotected pinball systems on the C: and E: Drive partitions.

Note: A small number of (non ROM-based) tables store score data in a different way/location. Such tables will only save high score data if launched from the E: Drive system.

Watch the video to see how this works.

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

How do I set up favourites on my pinball system?

They say a picture's worth a thousand words, so here's a couple of videos.

This functionality is available on the E: Drive menu system.
You can set the C: Drive or E: Drive menu system as the default at Windows startup.

Adding favourites to the Global playlist.

Adding favourites to any playlist.

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

How do I switch between arcade, lightgun, and pinball systems on my vpin?

Our vpins support multiple arcade and lightgun systems, along with virtual pinball software - obviously.
This video covers different ways you can switch between them and use of the screen utilities that enable/disable monitors on your machine.

© 2023 Xtreme Gaming Cabinets

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

How do I control sound levels on my virtual pinball (or 2 in 1) machine?

Our pinball (and 2 in 1 pinball) machines feature multiple sound systems - for music/dialog etc., and for "mechanical" sounds like bumpers, flippers, coin drops, a.s.o.
We provide several sound controls on your machine - no need to reach for a keyboard - that you can use to customize levels to your taste. Your sound volumes are automatically saved and will be just as you left them the next time you launch the table.
Check out the video to get a handle on how things work.

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Pinball Quick Comparison Chart

Pinball Comparison Chart

We thought the best way to cover this was with an "at a glance" spec chart.
Also check out the "What's the story with your pinball..." FAQ, which provides a HEAP of detail on our pinball/2 in 1 pinball machines.

* Standard/Mega machines can be upgraded with a range of options which includes: 8 Core Ryzen 7 CPU, 16 GB RAM, higher-spec Graphics card, upgraded PSU, and 144 Hz Monitor. You can also choose the optional Matrix Lighting System and Anti-Reflection Plate for the Mega model.

^ Premium machines can be upgraded with the optional TITAN upgrade package which includes: Ryzen 9 CPU, 32 GB RAM, 10GB 3080 Graphics card, B550-based motherboard, and upgraded PSU.

All machines offer the same external features: gold-leaf flipper buttons, magna-save/coin/start/enter/sound control/power buttons, powder-coated laser-cut legs/backbox/hinges/siderails/lockdown bar & plate, high gloss or matt vinyl decals, cabinet leg protectors, adjustable feet, fans, extensive ventilation, CNC-cut cabinetry, external USB port, laminated playfield/backglass shield, fold-down backbox, lockable rear access door, etc.

All machines can support the 2 in 1 add-on: 2TB HDD gaming system, 2x arcade player controls with 6x gold leaf buttons & a competition grade Happ joystick for each player. The arcade controls use a discrete I-PAC controller board.

All electrical components comply with the safety standards outlined in AS/NZS 3820 and the RCM, detailed in AS/NZS 4417.2.

CPU Ryzen 5* Ryzen 5* Ryzen 7^
RAM 8 GB* 8 GB* 16 GB^
Graphics Card
Nvidia 1660 Super 6 GB* Nvidia 3060 10/12 GB* Nvidia 3060 10/12 GB^
Playfield Screen
43" 4K Monitor - 60 Hz* 43" 4K Monitor - 144 Hz* 43" 4K monitor - 144 Hz^
Backglass Screen
32" LG Full HD monitor - 60 Hz 32" LG Full HD monitor - 60 Hz 32" LG Full HD monitor - 60 Hz
DMD Screen
22" HP Full HD monitor - 60 Hz 22" HP Full HD monitor - 60 Hz 22" HP Full HD monitor - 60 Hz
Storage (Pinball & Operating System)
2TB Samsung SSD 2TB Samsung SSD 2TB Samsung SSD
Storage (Arcade on 2 in 1 add-on upgrade) 2TB Seagate HDD 2TB Seagate HDD 2TB Seagate HDD
Sound System Logitech Z333 2.1 + 2x50W speakers Logitech Z333 2.1 + 2x50W speakers Logitech Z333 2.1 + 2x270W speakers
Tactile Feedback System (SSF) 4x100mm Dayton (single amplifier) 4x100mm Dayton (single amplifier) 4x100mm Dayton + Dayton Bass Shaker (2x amplifiers)
Analog Plunger - Digital Nudge/Tilt - Pinscape Controller Yes + Launch button Yes + Launch button Yes + Launch button
Matrix Lighting - 32x8 Matrix + 5x100 LED strips + 2xLED Rings + Teensy Controller + Separate PSU No Optional Yes
Stern Shaker Motor No Yes Yes
Playfield Solenoids No 10 10
Knocker Solenoid No No Yes
Gear Motor No No Yes
2 x Beacons No Yes Yes
2 x FTDI Controllers (for shaker, solenoids, gear motor & beacons) No Yes Yes
Separate PSU for shaker, gear motor, solenoids & beacons No Yes Yes
Undercab LED Strips
No No Yes (game-controlled)
Topper (with integrated lighting)
Optional Yes (standard) Yes (game-controlled)
Topper with integrated monitor No No Extra Cost Option
Tilt Bob No No Yes
Lockable Coin Door Standard Size Standard Size Full Size (Lit buttons)
Anti-Reflection Plate Optional Optional Yes
Themed Shooter Rod No No Yes
Cup Holder No No Yes
Double USB ports at front of the machine Yes Yes Yes
Gold-leaf flipper buttons Yes Yes Yes
Magna Save buttons Yes Yes Yes
Extra ball/buy-in button (on coin door)
Yes Yes Yes
Select/Fire button (on lockdown bar)
Yes Yes Yes
Dedicated 2D/anaglyph 3D view mode button Yes Yes Yes
Pair of blue/amber glasses for anaglyph 3D Yes Yes Yes
Dedicated volume control buttons Yes Yes Yes
Illuminated buttons No No Yes - Optional
Choice of any available artwork Free Option Free Option Free Option
Custom artwork Extra Cost Option Extra Cost Option Extra Cost Option
Choice of metalwork/insert colour Free Option Free Option Free Option
VR Pinball Drive (500 GB SSD) Extra Cost Option Extra Cost Option Extra Cost Option

© 2023 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Can I automatically boot my pinball machine to my customized system?

Yep, you sure can.

We've made this super-easy for you.

Watch the video, and follow the steps.

© 2022 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Can I access the inside of my pinball machine for maintenance?

You certainly can.

Sometimes the virtual ball gets stuck, so you need to remove the playfield glass to dislodge it....
Just kidding....

We're a bit obsessive about the user experience at XGC, so spent a lot of time considering the design of our machines with a focus on making them as easy to access as they are to use. This allows you to quickly adjust controls, to perform periodic cleaning tasks, to easily add/swap a hard drive, or perhaps to replace or re-connect a component.
On the latter, transport can cause a component or cable to come loose. While we screw and clip everything down, there needs to be an amount of "slack" in wiring to allow the backbox to fold down. Similarly, a small amount of "give" in certain components (and our packaging) allows for much safer transport.
We'd much prefer that your machine arrives undamaged (and we're sure you would too!).

Watch the video to see how you can access the back and front (and inside) of your pinball machine - not only for control purposes, but also maintenance tasks.

© 2023 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

How do I calibrate my pinball machine plunger?

In general terms, you won't need to calibrate your plunger often - but you may need to do this after moving the machine or when first receiving it (particularly our overseas clients).

Over time, the spring can loosen up, so you may need to calibrate it once or twice every year or so.

We use an analog plunger (a linear potentiometer) in our machines because they are simple mechanisms that are durable and inherently reliable. Optical mechanisms can "auto calibrate", which is cool - but they can fail and are very easy to knock out of alignment, particularly if you're a more "physical" player or during transit.
Sometimes the simplest solution is the best!

Just follow the steps in the video.

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

How do I update pinball tables?

The amazing people who make virtual pinball tables for Visual Pinball and Future Pinball often provide updated versions that improve graphics, physics, gameplay, lighting effects, and more.
You can freely download these updates and add them to the E: Drive on your system.
Make sure you thank the authors for their hard work.

This vid covers the process:

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

How do I configure my Pinscape board?

Before getting into the video, this is ONLY going to be relevant if something goes wrong with your Pinscape board.
This might be a "loss of memory" thing, or a technical fault with the board.
If the latter, we'll replace it within the warranty period.

You should note that it is VERY, VERY, VERY (no really - VERY) rare that this happens, but if it does....you'll know what to do to sort things out.
Follow the instructions EXACTLY as deviating from them will result in something not working as it should.

How do I add a PupDMD?

This video outlines the process of adding a PupDMD to your system.

You can download these community-creations from the internet and make sure you thank the authors, and beer or coffee them.

How do I add a Pup Pack?

This video outlines the process of adding a Pup Pack to your system.

You can download these amazing community-creations from the internet.

Make sure you thank the authors, and beer or coffee them.

Is there somewhere I can see your virtual pinball artwork?

Yep, check it out here:

Note that we (and our graphic design partners) have even more artwork available, and we can work with you to create custom decals.
The files shown in the link are our most popular designs.