XGC Company/Shopping FAQ


Why are you called Xtreme Gaming Cabinets?

First up, the "Xtreme" bit isn't just a play on the adjective "extreme".

We traded as Ultra Custom Cabs (Arcade Machines) for several years, and wanted to change the underlying technology approach of some products and to introduce entirely new product ranges, such as our advanced virtual pinball and VR machines, and our Driving and Shooter cabinets.
We also got calls from people trying to organise a taxi service, get new kitchen cabinetry for their homes, etc....so the "gaming" aspect of what we do wasn't covered....hence the name change.

Our extensive range of virtual pinball cabinets support thousands of tables - both recreations of classics and original table designs.
We also manufacture virtual reality pedestal machines that are principally designed for pinball but can be used for other VR experiences.
Our arcade products - cabinets, decks, and cocktail tables - support tens of thousands of titles.
Our driving/flight and light gun cabinets support hundreds of arcade racing/flight, and shooting titles.

© 2023 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

How much do your machines cost?

The answer to that is "it depends".

The base pricing for our machines can be found on individual product pages, but the total price depends on what you want to add or change to make it your machine.
EVERY machine we make is hand-built to order.

All pricing is shown in Australian dollars by default (we are an Oz company after all).
Click the Currency pull-down menu to switch between AUD - USD - CAD- EUR - GBP - NZD.
This will show pricing in your local currency.

NOTE: International sales are exempt from Australian taxes, so you will save 10% on the product price.
To view the discounted price, create an account and enter your address details.
Your details are encrypted and NO personal information is shared with third parties. This data is used only to enhance your shopping experience on our site.

You can check out different machine models/artwork on our product pages.
Product pages may offer options for your machine that you can choose.
If you add a machine to the shopping cart, then add/change your extras, you will see a total price.
We also offer "Premium" machines - which include most options - that can be purchased with a few clicks.

Don't forget that freight and packaging costs will add to your total, so factor this into your calculations.

Please get in touch with us for exact shipping quotes.

Phone: Intl: (00 or 011) +61 431973063 - Oz: 0431973063
Email:  sales.xgc@gmail.com

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


How much will it cost to get a machine shipped to my place?

Bottom line is you'll need to get in touch with us.

SHIPPING POLICY

We can obtain quotes and can organise pickup for sea or air freight to most international destinations, and road freight to anywhere in Australia.

Shipping cost and risk is on buyer (freight insurance is highly recommended and is client's responsibility).

International Orders
Outside Australia, we can organise to have machines delivered to your door and will assist you with the required paperwork.
The client is responsible for the payment of all applicable local customs and brokerage fees, taxes, duties, or tariffs.

You pay the shipping company (and brokers, govt. agencies etc.) directly.
Put another way - the freight contract is between YOU and the logistics company/companies/agencies involved.


ALL international sales require suitable packaging to minimise the risk of damage.
This includes wrapping and packing materials, a reinforced wooden crate and pallet.

  • This attracts a charge of $250 AUD for a pinball (PLUS FREIGHT & ASSOCIATED COSTS).
  • This attracts a charge of $350 AUD for a beastcade, arcades, shooters, or racers (PLUS FREIGHT & ASSOCIATED COSTS). 

See the video on our international packing.

Australian Orders
Within Australia, we can recommend and organise delivery companies and pickup for you.

You pay the road freight company directly.
Put another way - the freight contract is between YOU and the delivery company.

Alternatively, you can arrange your own freight or pick up from our workshop (there will be a packaging fee of $200 for pallet, bubble wrap and wooden crate, if required).


Note: Freight times and costs can vary - depending on the chosen freight method.
We have ZERO control over fees, shipping timeframes, scheduling, customs delays, changes to routes, industrial action, and so on.

Please contact us for a shipping quote.

Phone: Intl: (00 or 011) +61 431973063 - Oz: 0431973063

Email: sales.xgc@gmail.com


RETURN, REFUND & WARRANTY POLICY

We back our new machines with a 3 year NON-TRANSFERABLE warranty on cabinetry and all** electronic/mechanical components.
Machines (or components) can be returned to our workshop for any warranty repairs.

Return shipping of machine (and insurance) is at the cost of the client.

Due to the size and weight of machines, removable components such as a faulty button, trackball, or joystick can be detached and returned to us under warranty.*

  • There is a no return policy on complete machines, due to them being custom built.
  • No return or refund for change of mind. On acceptance of your order and payment of the agreed deposit amount, we order the required parts (and custom artwork) for your machine from our suppliers. These costs will be deducted if an order is cancelled.
  • No returns for wear and tear or accidental or intentional misuse.
  • Damage caused by faulty or non-compliant electrical components, cords, or home wiring outside the machine is NOT covered under warranty.
  • During build/repair/upgrade process if a job is cancelled you will be invoiced for all labour costs of work commenced and all costs for materials that have been purchased for the work.
  • We reserve the right to refuse or cancel an order prior to final payment and delivery. A full or partial refund will be offered.

*Returns on faulty PC or other hardware components only. (Data/free software on machine is not covered)

**Pinball solenoids have a 3 month warranty.

PLEASE NOTE:Should an order cancellation occur, refunds are subject to bank and transfer fees, taxes, and so on. All of these and other associated costs to us (along with currency variations at time of purchase for overseas orders) will be deducted from the refunded amount.


PAYMENT METHODS

We accept:

  • Credit Card Payment
  • Cash
  • Bank deposit

© 2023 Xtreme Gaming Cabinets™
Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Can I get custom-designed artwork?

Yes, of course you can.

A custom design fee may be applicable (usually not for minor changes to existing designs).

Our graphic design suppliers have a huge array of other artwork on file that is not shown on the site.
If you have something in mind, please just ask us.
Many of our clients do "mash-ups" of our existing designs, with different art sets on the sides/backbox of their cabinets.

You can also commission your own graphic designer - or design your own artwork - and we can print your decals.
Get in touch if this is something you'd like to do.
We will supply templates that can be used for your design.
We print our decals in-house.
.
Note: We can only create custom artwork for our machines, not a personal project build, at this stage.

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

How long after placing an order until I receive my item?

This depends on the workload/backlog of machines on order at the time of purchase.
We build machines in order of purchase/payment of deposit amount.

EVERY machine we make is custom-built to client specifications.
As each machine is unique - inside and out - we can't simply knock up a hundred machines, whack on some stickers and send boxes out the door.
We're a boutique builder of bespoke machines, not a mass producer.

The time frame is an absolute minimum of 50 business days for basic arcade cabinets, at least 120 business days for Beast-cades, and at least 200 business days for pinball cabinets (although this can be considerably longer in peak times, after tax time, and in the lead-up to Xmas) before your build is started.
Upon receipt of your order and deposit, we order custom parts for your specific build from our suppliers and production partners. These take time to be manufactured, powder-coated, etc, and to be delivered to our workshop.

The period after the New Year may also see delays of a week or two because our suppliers are closed or they are unable to access stock early in January. We try to mitigate these delays by pre-ordering materials and parts, but supplier stock availability is not something that we can control.

We are only a small family business and our machines are in extremely high demand.
All machines are hand made to order in our workshop and quality takes time.
We will keep you updated throughout the build process with messages, videos, and/or photos.
If you have any questions prior to the commencement of your build, please get in touch with us directly. Many clients ask about upgrades or new features that have been introduced while waiting, or small cosmetic changes, such as button colours, etc.

Once your build is complete, freight times can vary - depending on the chosen shipping method.
We have no control over shipping time frames, scheduling, customs delays or fees, transport industry changes, industrial action, and so on.
Please see our Shipping & Warranty info.

If you are ordering a drive from our store: items usually ship within 7 days.

Custom items such as toppers or coloured metalwork can take 7-21 working days to manufacture, and will be shipped when we receive the item from our production partners.

Delivery times and costs can vary.

© 2023 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Is a deposit required and how do I pay?

Yes, a 50% deposit is required.

We accept:

  • Credit Card Payment
  • Cash
  • Bank deposit


Full payment is to be made before you receive your machine.  
Please contact us as the deposit amount can vary.

Phone: Intl: (00 or 011) +61 431973063 - Oz: 0431973063
Email:  sales.xgc@gmail.com

Hours:
Mon - Fri: 8am - 5pm (Australian Eastern Standard time)
Saturday: 9am - 12pm (Australian Eastern Standard time)
Sunday: Closed

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Can I buy cabinet artwork, plans, drives, etc?

No.
We only sell complete cabinets.
Software configuration is specific to the hardware used in our cabinets and will not work on other hardware configurations.

Artwork is supplied by our design partners or created in-house and is only available for our cabinets.

We do not supply cabinet kits or plans.

Note: We do not charge for any software installed on our machines, except the fully licensed operating system and a couple of system utilities, as applicable to the model (this cost is built-in to the purchase price of our machines).

Other software is a free addition which uses publicly available applications and utilities that are provided to the gaming community without charge by the authors. Anyone may download this software from the internet.
Under no circumstances should you pay anyone for a copy of this software as it is not for sale.
Xtreme Gaming Cabinets™ does not sell or distribute any software online.
Where utilities (such as Steam and other gaming services) are included that offer products on a commercial or shareware basis, you need to create an account and make your own licensing arrangements.

© 2023 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

What's the deal with second-hand products?

Regarding second-hand sales of our cabinets:
We have made and sold arcade machines (Ultra Custom Cabs branding) for several years.
From time to time, people move them on - many buy a new machine from us.

Our older machines will still work well unless the hardware or software has been modified by a third-party, but computer technology, control systems, and software have moved on a long way over the years. It goes without saying that we have taken advantage of these tech changes and that current software will not work well on older hardware.

If you have purchased one of our older models second-hand, we can not offer a warranty on it, nor can we offer direct support.
What we can offer, however, is the opportunity for you to update the components (buttons, controllers, joysticks, lighting, sound, screen, computer motherboard/CPU/RAM/graphics, etc.) and system - which not only will bring your machine bang up to date, but a full warranty will be provided on all new components.

Pricing on this will vary, so please get in touch with us if this is something you'd like to do.

© 2021 Xtreme Gaming Cabinets™

Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.